Every guest enquiry, welcomed the moment it arrives.

Neither. She is a hospitality concierge. She holds a real conversation, knows your property, qualifies the guest and secures the booking, with the manner of a private concierge rather than a call centre.

The Front Desk carries English, Spanish and Ibicenco Catalan, the three the island genuinely speaks, plus one further language of your choosing. From The House Suite upwards she carries over forty, and detects each guest’s language automatically, so a Dutch enquiry and a German one are each answered in their own without anybody choosing an option.

Yes. She integrates with your calendar or booking system to check live availability and secure reservations, and reads back a clean confirmation. Every qualified enquiry reaches your team immediately on any plan. On The Private Concierge, connection into your own PMS is scoped with you during onboarding, so bookings land where your team already works.

Yes. If a guest needs to move their dates, add a night or cancel, she checks availability and updates the booking right away, keeping your calendar accurate and free of double bookings, and letting your team know what changed.

She can do both. On The Private Concierge, an enquiry arriving through your website triggers a call from Hestia within moments, while the guest is still weighing their options. She opens with their name and the stay they asked about, works through the questions you set, and places calls only within the hours you consider civilised. The enquiry is qualified, booked and written to your calendar exactly as an inbound call would be, usually before another property has replied.

She keeps the record. From The House Suite, every stay and conversation is written to the guest’s record, so when a regular calls again their preferred room or villa and past requests are already there. It is the quiet continuity your regulars expect, with nothing for your team to look up.

On The Private Concierge she can. After checkout she reaches out at a natural moment to invite a review by email, SMS or WhatsApp, helping turn a stay your guest enjoyed into the reputation that earns the next booking. Timing and wording are set to match your brand.

We build a knowledge base from your rooms, villas, rates, minimum stays, amenities and house rules, so she can discuss availability, room and villa options, rates and extras. The Front Desk covers up to twenty-five rooms, villas or rate plans. The House Suite covers your full portfolio, refreshed weekly. On The Private Concierge availability and rates are updated continuously as they change.

Never. Hestia is there to greet, inform and qualify, not to replace your team. When a conversation calls for a person she hands over smoothly, arranging an immediate callback or routing the enquiry to the right manager or host, so no guest is ever left at a dead end.

Discretion is fundamental. Every enquiry is handled confidentially, and guest details are used only to serve that booking, never sold or shared. You remain the controller of your guests' information, and Tanith acts as your processor under a GDPR Data Processing Agreement. Where information travels between countries, it moves under the European Standard Contractual Clauses and the UK International Data Transfer Addendum. Your conversations are never used to train AI models, and records are kept for twelve months by default and deleted whenever you ask. Our Data Processing Agreement is available on request from [email protected].

No. She works only from the property and information you approve. She does not invent details or quote figures she has not been given, and when she is unsure she takes the enquiry and passes it to your team rather than guess. Her role is to protect your reputation, never to risk it.

The build includes voice configuration, calendar integration, property knowledge base, language setup, then testing and optimisation, on a timeline we agree with you. On The Private Concierge it also covers scoping the connection to your own PMS. A 30-day pilot lets you experience Hestia with your own enquiries before moving to a standard plan, with no long commitment up front.