Every charter enquiry, answered the moment it arrives.
Galene is the charter concierge in the Tanith house: a multilingual AI voice agent built for premium yacht and boat charter. She answers the instant an enquiry comes in, understands your vessels, dates and itineraries, checks live availability and secures the booking, so no charter is lost to a missed call and every guest meets a concierge worthy of the day ahead.
Purpose-built for charter. Serving yacht and boat charter companies across Ibiza, the Balearics, the Mediterranean and beyond
Crewed yachts, calm anchorages and days that begin the moment a guest steps aboard. The kind of charters that deserve a concierge who answers the instant a guest calls, wherever in the world they are calling from.
In charter, the next booking is one missed call away.
Charter companies lose bookings every day for reasons that have nothing to do with the quality of the fleet.
- Crew are at sea or turning the boat around
- The office is closed when the enquiry lands
- Guests book last minute, often the night before
- Enquiries arrive in many languages and time zones
- Charterers contact several companies at once
- High season buries the phone for days
A single missed enquiry can be a full day's charter lost to another company.
Most guests will not leave a voicemail. They simply message the next company on the list. In season, the company that replies first is usually the one that takes the booking.
Galene answers every enquiry, immediately.
A concierge, not a call centre.
Always answering
Day or night, in season or out, she answers the moment an enquiry arrives, so a late booking or a last-minute weekend never slips to the next company.
Multilingual by nature
Guests arrive from the UK, the Netherlands, Germany, Scandinavia, France and the United States. She detects the language live and gives each a polished welcome.
She knows your fleet
Vessels, cabins and capacity, crewed or bareboat, day charters or multi-day, skippers, hostesses and itineraries. She speaks about your boats with genuine knowledge.
Qualifies the brief
She captures the detail that matters: dates, party size, budget, the occasion, preferred route and any catering or special requests, so your crew receive a complete picture.
Live availability and booking
She checks your real availability and secures the charter on the spot, reading back a clean confirmation, then passes the booking straight into your calendar and CRM.
Seamless handover to your crew
When a conversation calls for a person, she hands over smoothly, arranging an immediate callback or routing the enquiry to the right skipper or manager, so no guest is ever left with a machine.
Instant lead delivery
Every enquiry reaches your team in real time, with a clear summary of who called, what they are looking for and how qualified they are, ready for the moment your crew are free.
Discretion and confidentiality
Every enquiry is handled with the discretion your guests expect. Their details serve that booking alone, are never sold or shared, and are processed in line with European data protection standards.
A conversation, not a transaction.
"Do you have anything for six people next Saturday?"
"We do. For six guests next Saturday I have a crewed motor yacht available for the full day, with a skipper and hostess, departing Marina Botafoch. Would you prefer a route towards Formentera or around Es Vedrà? May I take your name to hold her for you?"
"¿Incluye comida y bebida a bordo?"
"Por supuesto. Podemos preparar el catering a bordo y dejar las bebidas listas a su llegada. ¿Para cuántas personas, y alguna preferencia gastronómica?"
The calm waters that Galene takes her name from.
Built for the way charter actually books.
Made for charter alone
Not a generic receptionist. She is designed around discerning guests, premium days on the water and concierge-level service.
Fleet-aware conversations
She understands your vessels, crew options and itineraries, and can actively discuss them, making every call genuinely useful.
Multilingual by nature
Guests arrive from across Europe and the United States. She gives each a consistent, polished welcome in their own language.
Qualified before handover
Crew receive complete briefs: dates, party size, budget, route and preferences, with far less back and forth.
Never a missed charter
Every enquiry is answered, qualified and routed, so high-season bookings stop quietly slipping away.
A consistent brand
Immediate attention, accurate information and an exceptional experience for every guest, regardless of when they reach out.
More charters booked. Fewer enquiries lost.
More bookings
Enquiries become confirmed charters faster than any voicemail or callback system.
More repeat guests
A flawless first response sets the tone for the day, and the guests who return season after season.
Greater crew productivity
Less time fielding calls and chasing details. More time on the water and looking after guests.
Higher conversion
Faster response consistently lifts conversion. The first to reply often takes the booking.
Better guest experience
Instant answers, easy booking and assured guidance create a confident first impression.
Always on brand
Completely customisable in tone and identity. Every interaction reflects the standard your guests already expect.
Made for companies that sell a day to remember.
- Crewed yacht charter companies
- Day charter and RIB operators
- Catamaran and sailing charter
- Boat clubs and charter brokerages
- Marinas and concierge fleets
- Busy seasonal markets: Ibiza, Formentera, the Balearics and beyond
The spirit of Galene.
The sea rewards those who prepare for it, and those who treat every guest as they would a friend.
Galene takes her name from the sea's own calm and serenity, and her spirit from the house of Tanith, guardian of Ibiza. She is a keeper of the water, devoted to charter, and to the promise every charter makes: a day of ease, beauty and quiet on the open sea.
We embrace the potential of artificial intelligence while remaining committed to human values. It should lift the experience you offer, free your crew to do what they do best out on the water, and let every guest feel genuinely looked after, from the first enquiry to the last mooring. Technology should serve people, not the other way around.
By combining ethical innovation with curiosity and care, we build concierges that are not only intelligent, but worthy of the names they carry and the guests they welcome aboard.
Three ways to work with Galene.
The Front Door
For smaller operators establishing an always-on presence.
- Voice concierge in English or Spanish
- Guest qualification
- Charter booking
- Calendar integration
- Monthly reporting
The Private Concierge
A dedicated AI concierge available around the clock for every guest.
- Everything in Professional
- Unlimited fleet knowledge base
- New vessels & itineraries added continuously
- Multilingual
- WhatsApp integration
- Priority optimisation & support
- Monthly performance review
The Bilingual Suite
For established companies serving an international clientele.
- Everything in Starter
- English & Spanish, live detection
- Multi-day & group enquiries
- CRM integration
- Prompt optimisation
Pilot programme available for the first 30 days. A low-friction way to experience Galene before committing.
Considered answers.
Neither. She is a charter concierge. She holds a real conversation, knows your fleet, qualifies the guest and secures the booking, with the manner of a private concierge rather than a call centre.
English and Spanish as standard, with automatic detection so she adapts to each guest. Dutch, German, French, Swedish and Italian can be configured, which is particularly valuable across international charter markets.
Yes. She integrates directly with your calendar to check live availability and secure charters, reads back a clean confirmation, and passes fully qualified bookings into your CRM.
We build a knowledge base from your vessels, crew options, itineraries and pricing, so she can discuss capacity, day and multi-day options, routes and extras. On the Signature Concierge plan, new vessels and itineraries are added continuously.
Never. Galene is there to greet, inform and qualify, not to replace your team. When a conversation calls for a person she hands over smoothly, arranging an immediate callback or routing the enquiry to the right skipper or manager, so no guest is ever left at a dead end.
Discretion is fundamental. Every enquiry is handled confidentially, guest details are used only to serve that booking and are never sold or shared, and information is processed in line with European data protection standards. We are glad to walk your team through exactly how data is stored and secured during onboarding.
No. She works only from the fleet and information you approve. She does not invent details or quote figures she has not been given, and when she is unsure she takes the enquiry and passes it to your team rather than guess. Her role is to protect your reputation, never to risk it.
The build includes voice configuration, calendar and CRM integration, fleet knowledge base, language setup, then testing and optimisation, on a timeline we agree with you. A 30-day pilot lets you experience Galene with your own enquiries before moving to a standard plan, with no long commitment up front.
Start the conversation.
Book a private consultation and hear how Galene would greet your charter guests.