Every charter enquiry, answered the moment it arrives.

Neither. She is a charter concierge. She holds a real conversation, knows your fleet, qualifies the guest and secures the booking, with the manner of a private concierge rather than a call centre.

The Front Door carries English, Spanish and Ibicenco Catalan, the three the island genuinely speaks, plus one further language of your choosing. From The Charter Suite upwards she carries over forty, and detects each guest's language automatically, so a Dutch charterer and a German one are each answered in their own without anybody choosing an option.

Yes. She integrates directly with your calendar to check live availability and secure charters, reads back a clean confirmation, and passes fully qualified bookings into your CRM.

We build a knowledge base from your vessels, crew options, itineraries and pricing, so she can discuss capacity, day and multi-day options, routes and extras. The Front Door covers up to twenty-five vessels or itineraries. The Charter Suite covers your full fleet, refreshed weekly. On The Private Concierge new vessels and itineraries are added continuously.

Never. Galene is there to greet, inform and qualify, not to replace your team. When a conversation calls for a person she hands over smoothly, arranging an immediate callback or routing the enquiry to the right skipper or manager, so no guest is ever left at a dead end.

Discretion is fundamental. Every enquiry is handled confidentially, and guest details are used only to serve that booking, never sold or shared. You remain the controller of your guests' information, and Tanith acts as your processor under a GDPR Data Processing Agreement. Where information travels between countries, it moves under the European Standard Contractual Clauses and the UK International Data Transfer Addendum. Your conversations are never used to train AI models, and records are kept for twelve months by default and deleted whenever you ask. Our Data Processing Agreement is available on request from [email protected].

No. She works only from the fleet and information you approve. She does not invent details or quote figures she has not been given, and when she is unsure she takes the enquiry and passes it to your team rather than guess. Her role is to protect your reputation, never to risk it.

She can do both. On The Private Concierge, an enquiry arriving through your website triggers a call from Galene within moments, while the guest is still weighing their options. She opens with their name and the charter they asked about, works through the questions you set, and places calls only within the hours you consider civilised. The enquiry is qualified, booked and written to your calendar exactly as an inbound call would be, usually before another company has replied.

The build includes voice configuration, calendar and CRM integration, fleet knowledge base, language setup, then testing and optimisation, on a timeline we agree with you. A 30-day pilot lets you experience Galene with your own enquiries before moving to a standard plan, with no long commitment up front.