She greets every buyer, in their language, at any hour.

Neither. She is a property concierge. She holds a real conversation, understands your listings, qualifies the caller and books the appointment, with the manner of a private-client concierge rather than a call centre.

The Front Door carries English, Spanish and Ibicenco Catalan, the three the island genuinely speaks, plus one further language of your choosing. From The Agency Suite upwards she carries over forty, and detects each caller's language automatically, so a Dutch buyer and a German one are each answered in their own without anybody choosing an option.

Yes, and how far she goes is your decision. Valuations, consultations and callbacks she books directly from live availability, because those sit within your control. Viewings usually do not: owners travel, keys sit with a third party, tenants are in occupation and a villa let for the season cannot simply be opened on Thursday. So for viewings she gathers everything the agent needs, gives the caller an honest sense of timing and passes it over to be placed, rather than promising a slot nobody can honour. Where a property is yours to open freely, she can be set to book it outright. Either way the qualified lead reaches your CRM immediately.

Both. She books the appointment into the calendar and confirms it in writing, and if plans have changed she reschedules within the same conversation. Fewer appointments quietly fail to happen, and nobody on your team spends the morning chasing confirmations.

She can do both. On The Private Concierge, an enquiry arriving through your website or a property portal triggers a call from Tanith within moments, while the buyer is still looking at the listing. She opens with their name and the property they asked about, works through the qualification questions you set, and places calls only within the hours you consider civilised. The conversation is booked and written to your CRM exactly as an inbound call would be, usually before any other agency has picked up the phone.

We build a knowledge base from your listings so she can discuss price, bedrooms, plot and built area, features, location and lifestyle. The Front Door covers up to twenty-five properties. The Agency Suite covers your full book, refreshed weekly. On The Private Concierge new listings are added continuously as they come to market.

Yes, from The Agency Suite upwards. She asks the caller whether they would like the properties sent over, and if they say yes a shortlist reaches them in your branding and their own language within moments of the call ending. A buyer who rang from an airport lounge has the three villas in their inbox before they board, which is a great deal more persuasive than a promise to send something on Monday.

Always. Tanith is there to greet, inform and qualify, never to replace your team. When a conversation calls for a human she hands over smoothly, arranging an immediate callback or routing the enquiry straight to the right agent, so no client is ever left at a dead end.

Discretion is fundamental. Every enquiry is handled confidentially, and caller details are used only to serve that client, never sold or shared. You remain the controller of your callers' information, and Tanith acts as your processor under a GDPR Data Processing Agreement. Where information travels between countries, it moves under the European Standard Contractual Clauses and the UK International Data Transfer Addendum. Your conversations are never used to train AI models, and records are kept for twelve months by default and deleted whenever you ask. Our Data Processing Agreement is available on request from [email protected].

She works only from the listings and information you approve. She does not invent details or quote figures she has not been given, and when she is unsure she takes the enquiry and passes it to your team rather than guess. Her role is to protect your reputation, never to risk it.

The build includes voice configuration, calendar integration, knowledge base creation, language setup, then testing and optimisation. On The Private Concierge it also covers connection to your own CRM. We agree a timeline with you during the consultation.

Yes. A 30-day pilot lets you experience Tanith with your own enquiries before moving to a standard plan, with no long commitment up front.