She greets every buyer, in their language, at any hour.

Neither. She is a property concierge. She holds a real conversation, understands your listings, qualifies the caller and books the appointment, with the manner of a private-client concierge rather than a call centre.

The Front Door carries English, Spanish and Ibicenco Catalan, the three the island genuinely speaks, plus one further language of your choosing. From The Agency Suite upwards she carries over forty, and detects each caller's language automatically, so a Dutch buyer and a German one are each answered in their own without anybody choosing an option.

Yes, and how far she goes is your decision. Valuations, consultations and callbacks she books directly from live availability, because those sit within your control. Viewings usually do not: owners travel, keys sit with a third party, tenants are in occupation and a villa let for the season cannot simply be opened on Thursday. So for viewings she gathers everything the agent needs, gives the caller an honest sense of timing and passes it over to be placed, rather than promising a slot nobody can honour. Where a property is yours to open freely, she can be set to book it outright. Either way the qualified lead reaches your CRM immediately.

We build a knowledge base from your listings so she can discuss price, bedrooms, plot and built area, features, location and lifestyle. The Front Door covers up to twenty-five properties. The Agency Suite covers your full book, refreshed weekly. On The Private Concierge new listings are added continuously, and where your website exposes a property feed she can be matched against it live.

Yes, from The Agency Suite upwards. She asks the caller whether they would like the properties sent over, and if they say yes a shortlist reaches them in your branding and their own language within moments of the call ending. A buyer who rang from an airport lounge has the three villas in their inbox before they board, which is a great deal more persuasive than a promise to send something on Monday.

Always. Tanith is there to greet, inform and qualify, never to replace your team. When a conversation calls for a human she hands over smoothly, arranging an immediate callback or routing the enquiry straight to the right agent, so no client is ever left at a dead end.

Discretion is fundamental. Every enquiry is handled confidentially, caller details are used only to serve that client and are never sold or shared, and information is processed in line with European data protection standards. We are glad to walk your team through exactly how data is stored and secured during onboarding.

She works only from the listings and information you approve. She does not invent details or quote figures she has not been given, and when she is unsure she takes the enquiry and passes it to your team rather than guess. Her role is to protect your reputation, never to risk it.

The build includes voice configuration, calendar integration, knowledge base creation, language setup, then testing and optimisation. On The Private Concierge it also covers connection to your own CRM. We agree a timeline with you during the consultation.

Yes. A 30-day pilot lets you experience Tanith with your own enquiries before moving to a standard plan, with no long commitment up front.