A specialist voice concierge for your world, fluent in over forty languages and on call day and night.
One house·A specialist for each world·Ibiza born, internationally fluent
Every call and message answered instantly, in the caller’s language, by a voice that sounds human and knows your business. She handles what a great receptionist would, and passes to your team only what truly needs a person.
Enquiries arriving, on any channel
She answersin seconds, in their language
LatestSea-view suite, two nights booked
LatestA call for the owner, callback booked
Illustrative example. Figures show a typical month for a boutique villa business.
Each lights up as she demonstrates it above. Tap any for detail.
Detected from their first words, across more than forty languages.
Rooms, listings, rates, availability, terms and FAQs. Only what you approve, nothing she has not been told.
Dates, party size, budget and what they want, all before it reaches your team.
Live availability checked, the slot taken, the booking confirmed out loud and sent in writing.
A caller who calls back to change their plans is handled immediately.
The rooms or properties she discussed reach the caller in your company branding, moments after the call.
When a form comes in she can call them back herself, while they are still comparing. A lead reached within five minutes is 21 times more likely to qualify than one reached at thirty.
Every conversation saved to the caller’s file, so a returning client is recognised next time.
An instant callback, or straight through to the right colleague, with the enquiry already captured.
All in one shared inbox, next to your calendar and CRM.
When someone enquires, they are usually contacting several businesses at once. From the moment their message lands, the odds move against whoever is slow to answer. Two of the most cited studies on response time put numbers to it.
more likely to reach a lead answered within five minutes than one answered at thirty.
more likely to qualify that lead in the same five-minute window.
more likely to qualify a lead answered within the hour than one left an hour longer.
the average time businesses took to answer an online enquiry. Nearly a quarter never replied at all.
Sources: Oldroyd, Lead Response Management Study, MIT Sloan with InsideSales.com; Oldroyd and Elkington, The Short Life of Online Sales Leads, Harvard Business Review, 2011. Both studies span industries; the pattern holds wherever the client has other options to try.
In your CRM, graded by intent, transcript and recording on file. Not a voicemail.
Booked, moved and confirmed without anyone touching it.
Enquiry volumes, languages, peak hours and what converted, so your decisions rest on what callers actually asked for.
The time your team spent on the phone goes back to the guests, buyers and clients in front of them.
We build your concierge by hand, put her to work, and keep sharpening her, month after month.
We craft her persona, voice and knowledge around your business, your listings, rooms or fleet, and your tone, then tune the conversation until she sounds like one of your own.
From day one, every enquiry is answered as it arrives, on your number and in your name, with the local fluency to say Es Vedrà or Santa Eulària the way an islander would. Your team gets on with the day; she covers every call.
Every month we review the real conversations with you: what callers asked, where she hesitated, what converted. Then we sharpen her, so your concierge only gets better with time.
Each concierge is built for one industry alone, with her own knowledge, her own voice and her own manner.
She greets buyers and sellers in their own language, talks through your listings with real knowledge, qualifies the enquiry and books the viewing or valuation. The concierge our house began with.
She answers charter enquiries the moment they arrive, knows your fleet and routes, checks live availability and secures the booking. For yacht and boat charter.
She welcomes guests the moment they reach out, knows your rooms, villas and rates, checks availability and secures the booking. For boutique hotels and villa rentals.
Your concierge from €500 a month.
No lock-in. Leave on thirty days’ notice. A one-time setup tailors her to your house.
More joining the house
A short illustration of how a call unfolds. In practice, she speaks your listings, your tone and your caller’s language.
“Good afternoon. I saw the finca listed near Santa Gertrudis, is it still available?”
“It is. Six bedrooms, a little over four thousand square metres of land, and the licensed guest annexe. Are you calling from the island, or planning a visit?”
“We arrive Thursday, just for the weekend.”
“Then let’s make it count. The house can be opened Friday morning or Saturday at midday. Which suits you better?”
“Friday morning.”
“Done. Friday at ten. Your confirmation and directions are on their way to this number now.”
Each concierge is trained on a single industry: its language, its workflows, its details. That focus is what lets her answer with real authority.
Each has her own name, voice and manner, chosen to suit the guests she greets, so every conversation feels personal.
However many join the house, every concierge meets the same standard of poise, discretion and care. The
The same care your guests feel on the call runs through how their information is kept. Quietly, correctly, and always in your name, under the UK and EU GDPR.
You remain the controller of your guests' and callers' information.
When information travels between countries, it moves under the European Standard Contractual Clauses and the UK International Data Transfer Addendum, the safeguards the law requires.
Your conversations exist to serve your guests, nothing more. They are never used to train or improve AI models. A commitment we hold in writing.
Calls are recorded and summarised for your review. Records are kept for twelve months by default, or a period agreed with you, and deleted whenever you ask.
Given under a GDPR Data Processing Agreement, available for your review.
Request the agreementTechnology is never truly neutral. It carries the intention of those who create it.
Our house takes its name from
We believe in the potential of AI, and in keeping it in service of people. It should raise the experience you offer, free your team to do what they do best, and make every guest feel genuinely looked after. Technology should serve people, never the other way around.
We build concierges that are not only intelligent, but worthy of the names they carry and the guests they greet.
Arrange a private demonstration and we will introduce the concierge built for your world.